A well known Goa Resort has landed in the deep waters over the issue of unfair trade practice and the consumer forum of Chandigarh had asked them to pay the damages to the guest and also refund the money along with the 9 percent Interest from the time of booking.
According to the reports, the resort had cancelled the booking without informing the consumer and now the resort in Goa and its agents are facing the music for the last-minute cancellation of a booking by a city resident.
The District Consumer Disputes Redressal Commission, Chandigarh, has directed the resort management to refund the booking amount of Rs12,942 to the complainant along with the penalty imposed on them.
They have been asked to pay a compensation of Rs10,000 to the complainant for causing mental agony and harassment, along with the litigation cost of Rs7,000.
According to The Tribune reports, Ms Jyoti Rani, resident of sector 35, from Chandigarh had filed a complaint before the District Consumer Disputes Redressal Commission following her holiday plans were spoiled by the Ginger Tree Beach Resort in June, 2019 by doing the last minute cancellations of her bookings without informing her.
On reaching the resort, the complainant was told that her booking, which was done through Trip Clues India Private Limited, Delhi, was cancelled due to the ongoing renovation for the resort and was rather shifted to Xavier Guest Home without her consent.
She said she had to spend Rs9,900 on local travelling for finding out a suitable accommodation for 17 people, including two minors and two senior citizens.
After hearings the arguments, the commission found the resort and booking agents guilty of unfair trade practice and directed them to refund an amount of Rs12,942 to the complainant with interest @ 9 per cent p.a.